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Terms · Mavin

Terms of Service

Last updated August 2026

Please read these Terms of Service carefully before using Mavin. By creating an account or using the product, you agree to be bound by these Terms. If you do not agree, do not use the service.

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1. Acceptance and who we are

These Terms of Service ("Terms") govern your access to and use of Mavin, a product operated by The Runda Lab USA, Inc. (Miami, Florida, United States), a subsidiary of The Runda Lab Holdings Limited (Cayman Islands) (together, "Runda Lab", "we", "us", "our"). Your contract under these Terms is with The Runda Lab USA, Inc.

The Runda Lab Holdings Limited is an exempted company incorporated under the laws of the Cayman Islands, with a registered address at PO Box 10008, Willow House, Cricket Square, Grand Cayman, Cayman Islands KY1-1001.

By registering for an account, accessing the platform, or using any feature of Mavin, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.

For the purposes of these Terms, "you" and "your" means you as the user of the service. If you use the service on behalf of a company or other entity, then "you" includes both you and that entity, and you represent and warrant that you are an authorised representative of the entity with authority to bind it to these Terms, and that you agree to these Terms on its behalf.

2. Description of service

Mavin is an AI-assisted authentication and valuation intelligence tool for cultural assets: watches, wine, spirits, fine art, trading cards, memorabilia, cars, handbags, and similar assets. Mavin:

  • Analyses photos and descriptive information you submit about an item, using our own systems and third-party AI infrastructure providers acting on our behalf. Those providers are named in our Privacy Policy, and we ask your permission before your submissions are sent to them.
  • Produces an AI-assisted report covering identification, provenance indicators, market context, and a valuation range.
  • Stores those reports in your private vault so you can track your collection over time.
  • Improves over time using de-identified, aggregated data, and identifiable data unless you opt out, as described in the Privacy Policy.

The service is in an early-access phase. Features, coverage, accuracy, and availability may change.

3. Eligibility and early access

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to use Mavin. By using the service, you represent and warrant that you meet this requirement. Mavin covers asset categories that include wine and spirits, and the service is not directed to minors.

During the early-access period, use of Mavin may require an invitation code. Access may be limited, suspended, or expanded at our discretion, and we may refuse or revoke early access at any time.

4. Your account

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at legal@therundalab.com of any unauthorized use. You must provide accurate information and keep it up to date.

5. Subscriptions and payments

Parts of Mavin may require a paid subscription. Depending on how you subscribe, your purchase is made either through the Apple App Store as an in-app purchase, or directly from us on mymavin.ai. The terms in 5.1 or 5.2 apply according to the route you used. Your account and your access to the service are the same either way.

5.1 Subscriptions purchased through the Apple App Store

  • Billing. Payment is charged to your Apple Account at confirmation of purchase and is handled entirely by Apple. We never see your payment card details.
  • Auto-renewal. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Your Apple Account is charged for renewal within 24 hours before the current period ends.
  • Managing and cancelling. Manage or cancel in your device's App Store account settings (Settings, then your name, then Subscriptions). Deleting the app does not cancel a subscription.
  • Refunds. Purchases made through the App Store are subject to Apple's refund policies. Refund requests go to Apple at reportaproblem.apple.com. We cannot issue refunds for App Store purchases.
  • Price changes. If a price changes we will notify you in advance and, where required, seek your consent. If you do not agree, you may cancel before the change takes effect.
  • Free trials. Any unused portion of a free trial is forfeited when you purchase a subscription, where applicable.

5.2 Subscriptions purchased directly from us

Where you subscribe on mymavin.ai, The Runda Lab USA, Inc. is the seller and merchant of record.

  • Payment processing. Payments are processed by Stripe, our payment processor. You provide your payment details to Stripe, and we do not collect or store your full card number. We receive confirmation of the transaction, your subscription status, and limited billing details.
  • Auto-renewal. Subscriptions renew automatically at the then-current price for successive periods of the same length, and your payment method is charged at the start of each renewal period, until you cancel.
  • Managing and cancelling. Cancel at any time in your account settings or by emailing legal@therundalab.com. Cancellation takes effect at the end of the current paid period, and you keep access until then. We do not pro-rate part-periods except where the law requires it.
  • Refunds. Refund requests come to us at legal@therundalab.com. Outside your statutory rights, refunds are at our discretion.
  • Failed payments. If a payment fails we may retry it and may suspend paid features until payment succeeds. We will tell you before suspending.
  • Price changes. We will give you at least 30 days' notice of a price change before it applies to your renewal, and you may cancel before it takes effect.
  • Taxes. Prices are exclusive of applicable sales tax or VAT unless stated otherwise, and any such tax is added at checkout.
  • Free trials. Where a free trial is offered, we will tell you its length and the price that applies afterwards. Unless you cancel before the trial ends, the subscription begins and your payment method is charged.

6. Apple App Store terms

If you downloaded Mavin from the Apple App Store, the following also apply:

  • These Terms are between you and The Runda Lab USA, Inc. only, not Apple. Apple is not responsible for the app or its content.
  • Your license to use the app is limited to a non-transferable license to use it on Apple-branded devices that you own or control, as permitted by the App Store Terms of Service (including Family Sharing where available).
  • Apple has no obligation to furnish maintenance or support for the app.
  • In the event the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
  • Apple is not responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and consumer-protection or similar claims.
  • In the event of a third-party claim that the app infringes intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement, and discharge of the claim.
  • You represent that you are not located in a country subject to a U.S. Government embargo or designated a "terrorist supporting" country, and are not on any U.S. Government list of prohibited or restricted parties.
  • You must comply with applicable third-party terms of agreement when using the app (for example, your wireless data service agreement).
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
  • Questions or complaints about the app should be directed to us at legal@therundalab.com.

7. Acceptable use

You agree to use Mavin only for lawful purposes and in accordance with these Terms. You must not:

  • Attempt to reverse-engineer, scrape, or extract data from the platform at scale.
  • Submit content that is false, misleading, or designed to manipulate valuation results.
  • Use Mavin in connection with the sale or purchase of stolen, counterfeit, or illegally imported goods.
  • Share your account credentials with third parties.
  • Violate any applicable law, regulation, or third-party right.
  • Attempt to circumvent access controls, security measures, or rate limits.
  • Use any automated system, including bots, spiders, or crawlers, to access the service.
  • Engage in unauthorised access to, hacking of, or disruption of the service.
  • Use the service or its outputs to build or train a competing product.

We may suspend or terminate accounts that breach these conditions without prior notice.

8. No guarantees: important disclaimer

Mavin is an intelligence tool, not an appraisal service. Our reports are produced by AI systems and reflect probabilistic assessments, not definitive determinations. Specifically, Mavin:

  • Does not guarantee that any item is authentic. High confidence in an analysis is not a guarantee of authenticity. Only a qualified human expert with physical access to an item can definitively authenticate it.
  • Does not guarantee any valuation. Valuation ranges reflect our AI's reading of comparable market data at a point in time. Markets move; values change. No figure produced by Mavin constitutes a formal appraisal or a binding statement of value.
  • Is not an appraisal service. Mavin reports are not suitable for use as formal appraisals for insurance, lending, tax, estate, customs, or legal purposes without independent professional verification.
  • Is not financial, investment, or legal advice. Buying, selling, insuring, or borrowing against assets based solely on Mavin output is entirely at your own risk.
  • Is not an insurer, lender, or broker. Mavin does not provide insurance coverage, credit, or brokerage services of any kind.

9. Optional partner services

We may offer optional features that connect you, at your request, to third-party providers of services such as insurance, lending, or marketplace liquidity. When you use one of these features:

  • Your data is shared with the partner only at your explicit direction, as described in our Privacy Policy.
  • The partner's service is governed by the partner's own terms, which will be presented to you before you proceed. We are not a party to your agreement with a partner, and we are not an insurer, lender, broker, or agent of any partner.
  • Any Mavin report a partner receives remains an AI-assisted assessment subject to Section 8, and the partner is responsible for its own underwriting, credit, or purchasing decisions.

10. Intellectual property and your content

Our platform. The Mavin platform, including its software, design, models, scoring methodology, and brand, is owned by Runda Lab and protected by intellectual-property laws. You may not reproduce, distribute, or create derivative works from the platform or its outputs for commercial purposes without our written permission.

Your content. You retain ownership of the photos and information you submit. By submitting content, you grant us a worldwide, non-exclusive, royalty-free licence to host, process, and display it in order to provide the service, including storing results in your vault, running AI analysis (including via our third-party AI processors), and creating de-identified, aggregated data used to improve our models. We may also use your identifiable content to train and evaluate our models unless you opt out, which you can do at any time in Settings or by emailing us, at no cost and with no effect on your account. Content that has been de-identified and disassociated from your account is no longer your personal data and may be retained and used independently of your account. See the Privacy Policy for details. We do not claim ownership of your content and we do not sell it.

Report outputs. The analysis reports produced for you are yours to keep and share for personal, non-commercial purposes. Mavin reports may not be re-sold, published as independent appraisals, or presented as authoritative authentication to third parties without disclosing that they are AI-assisted assessments.

11. Termination

You may delete your account at any time in the app (Settings → Account → Delete account). Deleting your account closes it permanently. We remove your personal data from our systems within 30 days, subject to the retention circumstances set out in the Privacy Policy (Sections 10 and 12), including data that has already been de-identified and disassociated from your account. If you purchased a subscription through the Apple App Store, deleting your account does not cancel it; cancel in your device's subscription settings.

We may suspend or terminate your account if you breach these Terms, engage in fraud or abuse, or for operational reasons (such as discontinuing the service). Where practical, we will provide notice. Sections 8, 10, 12 to 18, and 20 survive termination.

12. Disclaimer of warranties

THE SERVICE, ITS OUTPUTS, AND ALL INFORMATION, SOFTWARE, AND OTHER MATERIALS PROVIDED THROUGH THE SERVICE ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS, WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. WE MAKE NO REPRESENTATION OR WARRANTY REGARDING THE COMPLETENESS, ACCURACY, RELIABILITY, OR SUITABILITY OF THE SERVICE OR ITS OUTPUTS, OR REGARDING UNINTERRUPTED OR ERROR-FREE OPERATION.

WE DO NOT GUARANTEE THE SECURITY OF THE SERVICE OR THE PREVENTION OF LOSS OF, ALTERATION OF, OR IMPROPER ACCESS TO YOUR ACCOUNT INFORMATION OR DATA, OR THAT THE SERVICE WILL BE FREE OF VIRUSES, WORMS, OR OTHER HARMFUL COMPONENTS. WE MAKE NO REPRESENTATION OR WARRANTY RELATING TO OR RESULTING FROM THE USE OR INABILITY TO USE THE SERVICE, MISTAKES, OMISSIONS, SERVICE INTERRUPTIONS, DELETION OF FILES, LOSS OR MODIFICATION OF CONTENT OR DATA, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, COMMUNICATION FAILURE, THEFT, DESTRUCTION, OR UNAUTHORISED ACCESS TO ANY SERVER, RECORDS, OR PROGRAMS.

You further acknowledge that no data transmission over the internet can be guaranteed to be completely secure, and that information you transmit to us is transmitted at your own risk.

Nothing in this section limits liability that cannot be limited by law, or affects statutory consumer rights that cannot be waived.

13. Limitation of liability

To the fullest extent permitted by applicable law:

  • Runda Lab will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the service or reliance on its outputs.
  • Our total liability for any claim arising under these Terms is limited to the amount you paid us in the 12 months preceding the claim, or USD $50 if you paid nothing.
  • We are not liable for losses arising from decisions made based on Mavin reports, including buying, selling, insuring, borrowing against, or otherwise transacting in cultural assets, or from any partner service described in Section 9.

Exclusions from these limits. Nothing in these Terms excludes or limits our liability for fraud or fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability; in those jurisdictions, our liability is limited to the greatest extent permitted by law. Nothing in these Terms affects statutory consumer rights that cannot be waived.

14. Indemnification

You agree to defend, indemnify, and hold harmless Runda Lab, its parent, subsidiaries, and affiliates, and each of their respective officers, directors, employees, agents, partners, and licensors, from and against any and all claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use of the service, including any reliance on its outputs.
  • Any breach of these Terms by you.
  • Any violation by you of applicable laws or regulations.
  • Any claim that content you submit, or your use of the service, infringes or misappropriates the rights of any third party.

15. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH THE RUNDA LAB PARTIES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

For the purposes of this section, "Runda Lab Parties" means The Runda Lab USA, Inc., The Runda Lab Holdings Limited, and their respective parent companies, subsidiaries, affiliates, successors, and assigns, and all of their respective officers, directors, employees, agents, and representatives.

Informal resolution first. Before starting arbitration, you agree to contact us at legal@therundalab.com and give us 30 days to resolve the dispute informally.

Arbitration. Any dispute arising out of or relating to these Terms or the service that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, conducted in English. The arbitrator must follow these Terms as a court would. Both parties will keep the arbitration proceedings and any award confidential, except as required by law or to enforce the award.

Class action waiver. YOU AND THE RUNDA LAB PARTIES EACH AGREE THAT ANY PROCEEDING WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING. YOU AND THE RUNDA LAB PARTIES EACH WAIVE THE RIGHT TO A JURY TRIAL.

Your right to opt out. You may opt out of this arbitration agreement by emailing legal@therundalab.com within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

Rejecting future changes. If we make any future change to this arbitration section while you are a user, you may reject that change by sending us written notice within 30 days of the change. If you reject it, the version of this arbitration section in effect when you last accepted these Terms will continue to govern disputes between us.

Exceptions. Either party may bring qualifying claims in small-claims court, and either party may seek injunctive or other equitable relief in court for infringement or misuse of intellectual property rights.

Jurisdictional limits. If you reside in a jurisdiction that does not permit mandatory arbitration or class-action waivers, this section applies to you only to the extent permitted by law, and any dispute not subject to arbitration will be brought in the state or federal courts located in Miami-Dade County, Florida.

16. Privacy and data security

Your personal information is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference. We employ appropriate technical and organisational security measures, but we cannot guarantee the complete security of data transmitted over the internet.

In the event of any conflict between these Terms and the Privacy Policy, the Privacy Policy governs and supersedes these Terms on any matter of privacy or data security.

17. Force majeure

We are not responsible for any failure or delay in performance caused by circumstances beyond our reasonable control, including war, terrorism, government action, pandemic, epidemic, strikes or labour disputes, natural disasters, earthquakes, hurricanes, floods, fire, embargo, riots, civil unrest, failures of power or telecommunications, failures of third-party infrastructure or service providers, and acts of God. This section does not excuse your obligation to pay amounts due, and does not limit our obligations under applicable data-protection law.

18. Consumers in the European Union and United Kingdom

If you are a consumer resident in the EU or the UK, the following applies in addition to, and where inconsistent in place of, other provisions of these Terms.

Your statutory rights. Nothing in these Terms affects your mandatory statutory rights under the law of your country of residence, including your rights in respect of digital content and digital services that do not conform to what was agreed. Our choice of Florida law in Section 15 does not deprive you of the protection of mandatory consumer-protection provisions that would otherwise apply to you.

Right of withdrawal. You have the right to withdraw from a purchase of digital content or digital services within 14 days without giving a reason. Where you ask us to begin providing the service immediately and acknowledge that you will lose your right of withdrawal once performance has begun in full, that right ends at that point.

How you exercise it depends on where you bought:

  • App Store purchases: Apple is the merchant of record. Withdrawal and refund requests are made to Apple through reportaproblem.apple.com, and Apple's process applies.
  • Purchases made directly from us: we are the merchant of record. Contact legal@therundalab.com and we will handle your withdrawal directly.

Changes to these Terms. Where we make a change that is not required for the service to continue conforming to what was agreed, and that negatively affects your access or use in more than a minor way, you may terminate free of charge within 30 days of being notified.

Trader identification. Trader information for the Mavin app, including our contact address, telephone number, and email, is published on our App Store product page in EU territories in accordance with the Digital Services Act, and is also set out in Section 21.

Disputes. You may bring proceedings in the courts of your country of residence. The arbitration and class-action provisions in Section 15 apply to you only to the extent permitted by the law of your country of residence.

19. Changes to the service and these Terms

We may modify, suspend, or discontinue any part of the service at any time, with reasonable advance notice of changes that materially affect functionality you rely on. We are not liable for any modification, suspension, or discontinuation.

We may revise these Terms; for material changes we will notify you by email or in-app notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, delete your account before the changes take effect.

20. General

Severability. If any provision of these Terms is held unlawful or unenforceable by a court of competent jurisdiction, that provision will be interpreted so as to reflect as closely as possible the original intent of the parties, and the remaining provisions will continue in full force and effect.

No waiver. If we choose not to enforce any provision or right at a particular time, that does not constitute a waiver of that or any other provision or right.

Assignment. These Terms are personal to you and may not be assigned, transferred, or delegated without our prior written consent. Any attempted assignment without consent is void from the outset. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets. These Terms will extend to and benefit our successors, assigns, and licensors.

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the service, and supersede any prior agreements, negotiations, or discussions on that subject matter.

Compliance and availability. It is your responsibility to comply with all laws applicable to you. The service may not be lawfully available to all persons or in all countries, and we make no representation that it is appropriate or available for use in any particular location.

Headings. Section titles are for reference only and do not affect the interpretation of any provision.

21. Contact

The Runda Lab USA, Inc. 390 NE 191st St, STE 49801 Miami, FL 33179, United States Telephone: +1 212-804-8245

legal@therundalab.com

Email is our primary contact channel for questions, complaints, and claims.